Experienced IT professional with expertise in technical support, IT operations, and vendor management. Skilled in managing a wide range of technologies and platforms, including Okta, Confluence, Slack, GitHub, Microsoft Azure, AWS, and GCP. Currently an IT Engineer II at RapidSOS, providing top-notch support and driving process improvements. Previous roles include Genius at Apple and Advanced Repair Agent at Geek Squad. Dedicated to customer satisfaction, emerging technologies, and operational efficiency. 5+ years of experience delivering exceptional IT support.